Privacy Policy

1. Information We Collect

Information you provide:

• • Name, email address, telephone number, and delivery address
• • Payment information (processed securely by our payment provider)
• • Order history and preferences
• • Correspondence with our customer service team

Information collected automatically:

• • IP address, browser type, and device information
• • Pages visited and time spent on our website
• • Referral source and navigation patterns

2. How We Use Your Information

We use your personal information to:

• • Process and fulfil your orders
• • Communicate with you about your purchase, including dispatch and delivery updates
• • Provide customer support and respond to enquiries
• • Improve our website, products, and services
• • Send marketing communications (with your consent)
• • Comply with legal obligations and prevent fraud

3. Legal Basis for Processing

We process your personal data under the following legal bases:

• • Contract performance: To fulfil orders and provide services you have requested
• • Legitimate interests: To improve our business, prevent fraud, and ensure website security
• • Consent: For marketing communications and non-essential cookies
• • Legal obligation: To comply with tax, accounting, and regulatory requirements

4. Sharing Your Information

We do not sell or rent your personal information. We may share your data with trusted third parties who assist us in operating our business:

• • Payment processors (to handle transactions securely)
• • Courier services (to deliver your orders)
• • Email service providers (to send order confirmations and communications)
• • Analytics providers (to understand website usage)

All third parties are contractually obligated to protect your data and use it only for the purposes we specify.

5. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required by law. Order and transaction records are retained for 7 years in accordance with UK tax regulations.

6. Your Rights

Under UK GDPR, you have the following rights:

• • Access: Request a copy of the personal data we hold about you
• • Rectification: Request correction of inaccurate or incomplete data
• • Erasure: Request deletion of your data (subject to legal obligations)
• • Restriction: Request limitation of processing in certain circumstances
• • Portability: Request transfer of your data to another service
• • Objection: Object to processing based on legitimate interests
• • Withdraw consent: Withdraw consent for marketing communications at any time

To exercise any of these rights, please contact us at privacy@maisoneclat.com.

7. Cookies

We use cookies to enhance your browsing experience and analyse website traffic. You can manage your cookie preferences through our cookie consent banner or your browser settings. For more information, please see our Cookie Policy.

8. Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse. However, no method of transmission over the internet is entirely secure, and we cannot guarantee absolute security.

9. International Transfers

Your data is primarily stored within the UK and European Economic Area. If we transfer data outside these regions, we ensure appropriate safeguards are in place, such as standard contractual clauses approved by the UK Information Commissioner's Office.

10. Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

11. Contact & Complaints

If you have questions or concerns about how we handle your personal data, please contact us at:

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.