Warranty & Repairs
Lifetime Warranty
Every piece from Maison Éclat is covered by our lifetime warranty against manufacturing defects. This includes faults in materials, craftsmanship, and structural integrity under normal wear.
Our warranty covers:
- • Defective metalwork or soldering
- • Loose or faulty stone settings
- • Clasp or hinge malfunctions
- • Premature tarnishing or discolouration (excluding natural patina)
The warranty does not cover damage resulting from misuse, accidental impact, loss, theft, or normal wear such as surface scratches and minor dents.
Complimentary Services
As part of our commitment to lasting quality, we offer the following services at no charge:
Annual Inspection & Cleaning: Professional assessment and cleaning to maintain optimal condition
One Complimentary Resize: Within the first year of purchase (subject to design limitations)
Minor Adjustments: Clasp tightening, chain length adjustment, and similar refinements
Repair Services
For repairs not covered under warranty, we provide expert restoration services at our London workshop. All work is carried out by our master jewellers using traditional techniques and original materials where possible.
Common repair services include:
- • Stone replacement or re-setting
- • Ring resizing beyond the complimentary service
- • Chain repair or replacement
- • Re-polishing and refinishing
- • Engraving and personalisation
A detailed quotation will be provided before any work commences. Most repairs are completed within 2–3 weeks; more complex restoration may require additional time.
Arranging a Repair
To arrange a warranty claim or repair service, please contact our concierge team at concierge@maisoneclat.com with the following information:
- • Your order number or certificate of authenticity
- • A brief description of the issue
- • Clear photographs of the piece (if applicable)
We will arrange fully insured collection and return at no cost for warranty repairs. For non-warranty work, return shipping costs will be included in the quotation.
Heirloom Restoration
We welcome enquiries for the restoration of antique and heirloom jewellery, regardless of origin. Our craftsmen have extensive experience in period-appropriate techniques and can advise on the most sympathetic approach to preservation and repair.
Please contact us to discuss your requirements. We are happy to provide an initial consultation at no obligation.